User Satisfaction: An Overarching Measure of Enterprise System Success.
Darshana SederaFelix B. TanPublished in: PACIS (2005)
Keyphrases
- user satisfaction
- information systems
- objective measures
- information quality
- customer satisfaction
- kolmogorov smirnov
- perceived usefulness
- service quality
- structural equation modeling
- perceived quality
- knowledge management
- user perceptions
- similarity measure
- information content
- competitive advantage
- quality attributes