"Status Effect" in User-Generated Content: Evidence from Online Service Reviews.
Christian JanzeMichael SieringPublished in: ICIS (2015)
Keyphrases
- user generated content
- product reviews
- customer reviews
- social media
- online forums
- online social media
- social media sites
- user generated
- product features
- online social
- opinion mining
- online reviews
- user comments
- social networking sites
- online learning
- sentiment analysis
- customer satisfaction
- online services
- service providers
- real time
- web services
- social media content
- service quality
- service composition
- service oriented
- user communities
- user contributed
- recommender systems
- blog posts
- service discovery
- search engine