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Evaluation of Telephone Triage and Advice Services: a Systematic Review on Methods, Metrics and Results.
Sara Carrasqueiro
Mónica Oliveira
Pedro Encarnação
Published in:
MIE (2011)
Keyphrases
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evaluation methods
neural network
benchmark datasets
systematic review
significant improvement
empirical studies
service providers
machine learning methods
evaluation method
evaluation metrics
genetic algorithm
decision trees
similarity measure
computational cost
end users
machine learning algorithms