Sign in
A system dynamics model for managing service desk capacity.
Germano Fenner
Alberto Sampaio Lima
José Neuman de Souza
Antão Moura
Rossana M. de Castro Andrade
Published in:
IM (2015)
Keyphrases
</>
probabilistic model
management system
theoretical framework
real time
web services
computational model
mathematical model
information retrieval
reinforcement learning
probability distribution
em algorithm
statistical model
experimental data
neural network model
formal model