Antecedents of Online Service Quality, Commitment and Loyalty.
Hua DaiPeter HariedAl F. SalamPublished in: J. Comput. Inf. Syst. (2011)
Keyphrases
- service quality
- customer satisfaction
- service providers
- customer loyalty
- electronic commerce
- user satisfaction
- online shopping
- online learning
- competitive advantage
- information systems
- internet shopping
- information quality
- quality of service
- technology acceptance
- competitive environment
- job satisfaction
- call center
- incident management
- real time