Client satisfaction measurement in outsourcing situations.

G. John van der Pijl F. van Haperen R. Slikker Martin T. Smits

Published in: ENTER (1996)

Keyphrases

information technology
outsourced databases
service providers
information systems
client server
customer satisfaction
data sets
user satisfaction
service quality
real time
neural network
genetic algorithm
computer vision
website
bayesian networks
case based reasoning
business process