On the Utility of Machine Learning for Service Capacity Management of Enterprise Applications.
Hendrik MüllerSascha BosseKlaus TurowskiPublished in: SITIS (2019)
Keyphrases
- machine learning
- enterprise systems
- information management
- management system
- knowledge management
- configuration management
- service management
- virtual enterprise
- service delivery
- lifecycle management
- service platform
- management tools
- enterprise application
- queuing systems
- capacity allocation
- service requirements
- machine learning methods
- service provisioning
- business logic
- customer support
- information systems
- service quality
- business management
- information extraction
- service providers
- business processes
- utility function
- data mining
- feature selection
- electronic business
- end users
- workflow management systems
- business process management
- management information systems
- content management
- security management
- enterprise data
- decision making
- service discovery
- machine learning algorithms
- web services
- service oriented
- project management
- business applications
- key performance indicators
- business process
- decision trees
- single server
- reference architecture
- customer service
- enterprise wide
- capacity constraints