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The roles of self-concept clarity and psychological reactance in compliance with product and service recommendations.
Gyudong Lee
Jaeeun Lee
Clive Sanford
Published in:
Comput. Hum. Behav. (2010)
Keyphrases
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service quality
product information
web services
product design
product quality
lifecycle management
end users
service providers
electronic commerce
service discovery
product recommendation
online stores
consumer reviews