From knowledge-intensive services to knowledge-intensive service systems.
Ian MilesPublished in: Int. J. Serv. Technol. Manag. (2011)
Keyphrases
- knowledge intensive
- service systems
- knowledge acquisition
- service oriented
- web technologies
- service requests
- service level
- human resources
- law enforcement
- web services
- heavy traffic
- queueing model
- knowledge management
- service discovery
- software development
- call center
- enterprise systems
- service providers
- service composition
- queue length
- service selection
- supply chain