Group-Oriented Services: A Shift towards Consumer-Managed Relationships in the Telecom Industry.
Luka VrdoljakIva BojicVedran PodobnikGordan JezicMario KusekPublished in: Trans. Comput. Collect. Intell. (2010)
Keyphrases
- relationship management
- business opportunities
- web services
- information goods
- service oriented
- service providers
- financial services
- case study
- competitive market
- information services
- end users
- online marketing
- marketing strategies
- world wide
- service composition
- electronic commerce
- internet enabled
- information flows
- tourism industry
- agent technology
- service delivery
- mobile services
- context aware
- information technology
- information systems
- online stores
- search engine
- service oriented architecture
- business activities
- service quality
- information resources
- business process