A Fuzzy Cognitive Map for Identifying User Satisfaction from Smartphones.
Vassilis C. GerogiannisSotiria PapadopoulouElpiniki I. PapageorgiouPublished in: Panhellenic Conference on Informatics (2012)
Keyphrases
- user satisfaction
- fuzzy cognitive maps
- cognitive network
- information systems
- feedback loops
- hebbian learning
- mobile devices
- cognitive map
- service quality
- customer satisfaction
- graph theory
- databases
- information quality
- perceived usefulness
- causal relationships
- objective measures
- event driven
- multi agent systems
- neural network
- experimental data
- steady state
- decision makers
- kolmogorov smirnov