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Telephone Follow-Up in Primary Care: Can Interactive Voice Response Calls Work?

Shannon H. HouserMidge N. RayRichard S. MaisiakAnantachai PanjamapiromJames WillingGordon D. SchiffThomas M. EnglishChrista R. NevinEta S. Berner
Published in: MedInfo (2013)
Keyphrases
  • primary care
  • interactive voice response
  • call center
  • health care
  • clinical decision support
  • electronic patient record
  • service level
  • email
  • service quality
  • databases
  • arrival rate
  • medical records