Modeling and Assessment in IT Service Process Improvement.

Béatrix Barafort David Jezek Timo Mäkinen Svatopluk Stolfa Timo Varkoi Ivo Vondrák

Published in: EuroSPI (2008)

Keyphrases

process improvement
software process improvement
artificial intelligence
case study
business process
software process
service providers
software systems
life cycle
quality assurance
capability maturity model