Attributes of Communication Quality in Business Process Outsourcing Relationships: Perspectives from India-Based Insourcing Managers.
Arjan J. KnolEgon BerghoutAlbert BoonstraPublished in: Int. J. IT Bus. Alignment Gov. (2011)
Keyphrases
- business process
- business processes
- process model
- workflow model
- web services
- business rules
- business process modeling
- information technology
- business process management
- ws bpel
- process execution
- process mining
- case study
- service oriented architecture
- business process models
- information systems
- information exchange
- developing countries
- business decisions
- workflow management systems
- virtual organization
- software quality
- inter organizational
- process improvement
- data quality
- life cycle
- workflow technology