Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine.
Yulia PetrivRegina ErlenheimValentyna TsapIngrid PappelDirk DraheimPublished in: EGOSE (2019)
Keyphrases
- public sector
- designing effective
- e government
- information and communication technologies
- digital government
- electronic government
- information sharing
- current practices
- environmental factors
- public administration
- inter organizational
- data collection
- case study
- information filtering
- service delivery
- government services
- machine learning
- real world