Online Discussion Boards for Technical Support: The Effect of Token Recognition on Customer Contributions.
Bin GuSirkka L. JarvenpaaPublished in: ICIS (2003)
Keyphrases
- technical support
- discussion board
- online discussion
- application development
- discussion forums
- computer mediated communication
- problem based learning
- learning community
- online learning
- online environment
- computer mediated
- application developers
- learning outcomes
- teacher education
- computer systems
- databases
- database administrators
- user interface