Perceptions and expectations of IT service delivery post migration to a Microsoft platform at a university of technology in South Africa.
Nerina ReddyPenny SinghDoncho PetkovPublished in: SAICSIT (2013)
Keyphrases
- south africa
- service delivery
- south african
- management information systems
- public services
- service management
- e government
- information and communication technologies
- case study
- public organizations
- information technology
- life cycle
- end to end
- service provision
- mobile technologies
- e learning
- cost effective
- public sector
- government services
- higher education
- database
- government agencies
- mobile devices
- database applications
- business intelligence
- decision makers
- smart spaces
- information systems
- real world