What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry.
Corina PelauDan-Cristian DabijaIrina EnePublished in: Comput. Hum. Behav. (2021)
Keyphrases
- artificial intelligence
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- human robot interaction
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- knowledge representation
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- machine learning
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- lecture notes in artificial intelligence
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- computer science
- human intelligence
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- emotional intelligence