Waiting and Service Time of a Unique Customer in an M/M/m Preemptive LCFS Queue with Impatient Customers.
Hideaki TakagiPublished in: QTNA (2017)
Keyphrases
- single server queue
- service times
- heavy traffic
- priority queue
- call center
- arrival rate
- queue length
- steady state
- arrival process
- single server
- customer classes
- waiting times
- finite buffer
- fluid model
- poisson arrivals
- asymptotically optimal
- queueing model
- queueing networks
- holding cost
- processor sharing
- traffic intensity
- service requirements
- arrival and service rates
- interarrival and service times
- service rates
- queueing systems
- stationary distribution
- state dependent
- customer service
- scheduling problem
- service level
- flow control
- arrival processes
- poisson process
- long run
- random variables
- customer relationship management
- electronic commerce
- queue size
- service quality
- random walk
- markov chain
- customer support
- special case