Dynamic service capabilities enabling agile services: Scale development and initial validation in Indian services industry.
Aparna RamanSangeeta Shah BharadwajPublished in: J. Enterp. Inf. Manag. (2017)
Keyphrases
- service providers
- web services
- service composition
- service discovery
- service oriented
- virtual organization
- service quality
- service provisioning
- service oriented architecture
- customer service
- information services
- service delivery
- web technologies
- web service composition
- service platform
- service management
- network services
- financial services
- information society
- mobile services
- tourism industry
- internet services
- value added services
- service selection
- end users
- pervasive computing
- mobile applications
- highly dynamic
- case study
- development process
- service integration
- pervasive environments
- seamless integration
- ubiquitous computing
- smart objects
- public services
- cross organizational
- business opportunities
- configuration management
- software engineering
- service level agreements
- context aware services
- service systems
- competitive advantage
- communication technologies
- mashup
- service description
- access points
- loosely coupled
- network resources