Understanding customer satisfaction in curated subscription services: Moderating roles of subscription time and information disclosure.
Zhuo LiXuefeng ZhaoGrace OuPublished in: Inf. Manag. (2023)
Keyphrases
- customer satisfaction
- service quality
- customer service
- information disclosure
- customer data
- service providers
- customer support
- online shopping
- marketing strategies
- electronic commerce
- user satisfaction
- service oriented
- customer retention
- technology acceptance
- information systems
- information services
- quality of service
- data analysis
- web services
- real time