Social Interactions or Business Transactions?What customer reviews disclose about Airbnb marketplace.
Giovanni QuattroneAntonino NoceraLicia CapraDaniele QuerciaPublished in: WWW (2020)
Keyphrases
- social interaction
- customer reviews
- business transactions
- electronic commerce
- opinion mining
- business processes
- customer satisfaction
- business models
- online product reviews
- product features
- positive or negative
- social media
- social behavior
- access control
- user generated content
- social networks
- service quality
- sentiment analysis
- social ties
- product reviews
- decision making
- electronic markets
- natural language
- information systems