An Agent-Based Architecture for Customer Services Management and Product Search.
Thomas HeibergMihhail MatskinJøran PedersenPublished in: Informatica (2002)
Keyphrases
- product search
- customer service
- web services
- customer relationship management
- search engine
- service providers
- web search
- end users
- information systems
- product catalogs
- electronic commerce
- information management
- data management
- context aware
- customer satisfaction
- knowledge management
- relational databases
- service quality
- query suggestion
- web pages
- faceted search
- databases