Innovating business processes in public administrations: towards a systemic approach.
Canio ForlianoPaola De BernardiAlberto BertelloValerio TemperiniPublished in: Bus. Process. Manag. J. (2020)
Keyphrases
- business processes
- public administration
- business process
- e government
- digital government
- public sector
- web services
- policy making
- process model
- workflow management systems
- government services
- business process management
- inter organizational
- workflow systems
- business process models
- business partners
- workflow management
- competitive advantage
- business environment
- ws bpel
- workflow processes
- process management
- business rules
- service oriented architecture
- databases
- mobile devices
- business objectives
- data management
- conceptual model