Customer Loyalty to an Online Store: The Meaning of Online Service Quality.
David GefenPat DevinePublished in: ICIS (2001)
Keyphrases
- service quality
- customer loyalty
- online stores
- electronic commerce
- website design
- customer satisfaction
- website
- service providers
- user satisfaction
- quality of service
- online shopping
- competitive advantage
- information systems
- potential customers
- structural equation modeling
- end users
- real time
- call center
- conceptual framework
- data analysis
- web services
- marketing strategies
- information retrieval
- data mining