WEB-SERVQUAL: a measure of information systems service quality for the web environment.
Dieter FinkPublished in: ACIS (2002)
Keyphrases
- service quality
- web environment
- information systems
- user satisfaction
- customer satisfaction
- web data
- service providers
- information management
- information quality
- electronic commerce
- web services
- mobile devices
- multimedia
- online shopping
- call center
- information technology
- competitive environment
- technology acceptance
- quality of service
- multi agent systems
- website
- web mining
- customer loyalty
- geospatial data
- search engine
- cloud computing
- text mining
- metadata
- internet shopping