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Implementation of Customer Service Management System for Corporate Knowledge Utilization.
Thomas Hinselmann
Alexander V. Smirnov
Mikhail Pashkin
Nikolai Chilov
Andrew Krizhanovsky
Published in:
PAKM (2004)
Keyphrases
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customer service
management system
knowledge management
inventory control
case study
decision support system
real time
databases
multi agent
cooperative
information technology
knowledge acquisition
markov chain
business strategy