But How does it Work? Explaining BERT's Star Rating Predictions of Online Customer Reviews.
Markus BinderPublished in: PACIS (2021)
Keyphrases
- customer reviews
- product reviews
- opinion mining
- product features
- rating prediction
- sentiment analysis
- customer satisfaction
- user ratings
- positive or negative
- online product reviews
- user generated content
- sentiment classification
- collaborative filtering
- recommender systems
- user generated
- social networks
- fine grained
- user preferences
- response time
- co occurrence