Service Quality Dimensions Within Technology-Based Banking Services.

Sharaf Alkibsi Mary Lind

Published in: Int. J. Strateg. Inf. Technol. Appl. (2011)

Keyphrases

service quality
service providers
customer satisfaction
banking services
technology acceptance
electronic commerce
user satisfaction
competitive advantage
financial services
information systems
quality of service
database
driving forces
data mining
online shopping