Changing IT Providers in Public Sector Outsourcing: Managing the Loss of Experiential Knowledge.
Maria AlarantaSirkka L. JarvenpaaPublished in: HICSS (2010)
Keyphrases
- public sector
- experiential knowledge
- e government
- service providers
- information sharing
- information and communication technologies
- current practices
- electronic government
- digital government
- environmental factors
- end users
- public administration
- public participation
- inter organizational
- business process change
- job satisfaction
- government services
- low cost
- information technology
- machine learning
- discrete event
- internet access
- data collection
- object oriented
- data mining