Empathic Service Systems: 'Designing' Emotion in a Cancer Care Service System.

Patrick Stacey Elif Bascavusoglu-Moreau Bruce S. Tether

Published in: HICSS (2011)

Keyphrases

service systems
emotional state
service oriented
service requests
web technologies
service level
queueing model
arrival rate
heavy traffic
facial expressions
enterprise systems
service rates
service selection
service composition
queue length
online learning
web services