The impact of forced use on customer adoption of self-service technologies.
Shunzhong LiuPublished in: Comput. Hum. Behav. (2012)
Keyphrases
- banking services
- internet enabled
- driving forces
- electronic commerce
- life cycle
- business intelligence
- information systems
- internet technology
- legal issues
- technology adoption
- st century
- customer satisfaction
- data mining
- customer service
- information technology
- network externalities
- customer relationship management
- factors influencing
- financial services
- radio frequency identification rfid
- mobile technologies
- social networks