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Are numeric ratings true representations of reviews? A study of inconsistency between reviews and ratings.
Bidyut Hazarika
Kuanchin Chen
Muhammad Razi
Published in:
Int. J. Bus. Inf. Syst. (2021)
Keyphrases
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online reviews
collaborative filtering
empirical studies
demographic information
reputation models
theoretical framework
sentiment analysis
product reviews
database
artificial intelligence
case study
classical logic
customer reviews
systematic review
online consumer reviews