Investigating Key Antecedents of Customer Satisfaction in B2B Information Service Firms.
Vikas KumarArchana KumariXiming RuanJose Arturo Garza-ReyesSupalak AkkaranggoonPublished in: I3E (2014)
Keyphrases
- customer satisfaction
- information services
- service quality
- electronic commerce
- competitive advantage
- user satisfaction
- online shopping
- service providers
- information quality
- information systems
- customer service
- information management
- database
- customer data
- core competence
- customer retention
- customer reviews
- query processing
- multimedia
- personalized information
- web gis
- information providers