E-Commerce Logistics Service Quality: Customer Satisfaction and Loyalty.
Siber AkilMustafa Cahit UnganPublished in: J. Electron. Commer. Organ. (2022)
Keyphrases
- service quality
- customer satisfaction
- electronic commerce
- customer loyalty
- internet banking
- online shopping
- service providers
- customer service
- user satisfaction
- call center
- competitive advantage
- information quality
- quality of service
- supply chain
- information systems
- competitive environment
- core competence
- product design
- customer support
- customer retention
- marketing strategies
- data mining
- technology acceptance
- business models
- response time
- end users
- databases