Improved Named Entity Recognition for Noisy Call Center Transcripts.
Sam DavidsonJordan HosierYu ZhouVijay K. GurbaniPublished in: W-NUT (2021)
Keyphrases
- named entity recognition
- call center
- information extraction
- named entities
- natural language processing
- text summarization
- maximum entropy
- semi supervised
- conditional random fields
- relation extraction
- annotated corpus
- service level
- service quality
- maximum entropy classifier
- arrival rate
- classifier ensemble
- text mining
- object recognition
- bayesian networks
- artificial intelligence
- learning algorithm
- data mining