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Aligning customer requirements and organizational constraints to service processes and strategies.
George Paltayian
Katerina Gotzamani
Andreas C. Georgiou
Andreas Andronikidis
Published in:
Bus. Process. Manag. J. (2017)
Keyphrases
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customer requirements
service quality
information systems
web services
information technology
service providers
product design
inter organizational
knowledge discovery
databases
decision making
bayesian networks
customer satisfaction