IT outsourcing in insurance services: risk, creative contracting and business advantage.
Leslie P. WillcocksMary C. LacityPublished in: Inf. Syst. J. (1999)
Keyphrases
- risk management
- financial services
- service providers
- business managers
- service discovery
- business process
- service delivery
- information systems
- risk assessment
- business opportunities
- service management
- decision support system
- decision making
- cost efficient
- web services
- business processes
- business partners
- business organizations
- business applications
- web technologies
- service oriented
- mission critical
- business activities
- data mining
- service composition
- online services
- business transactions
- risk factors
- virtual organization
- electronic business
- customer service
- workflow management
- ubiquitous computing
- project management
- trading partners
- tourism industry
- customer support
- business environment
- business rules
- information services
- information technology
- process management
- business process management
- marketing campaigns
- virtual enterprise
- mobile services
- service oriented architecture
- moral hazard
- business models
- electronic commerce
- knowledge management
- relationship management
- principal agent