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Enhancing Company Performance and Customer Service through e-Service Convenience.

Chiao-Yun ChangSally Dibb
Published in: ENTER (2006)
Keyphrases
  • customer service
  • customer satisfaction
  • inventory control
  • customer behavior
  • customer support
  • call center
  • real time
  • business strategy
  • governmental organizations
  • database
  • reinforcement learning
  • markov chain