Exploring Critical Issues of Technical Support in Contact Centers of the Philippines: Toward a Grounded Theory.

Meldie Apag Raymund Sison

Published in: SIGMIS-CPR (2017)

Keyphrases

grounded theory
technical support
lessons learned
application development
data mining and knowledge discovery
factors influencing
database administrators
young children
web applications
application developers
database
case study
development process
authoring tool