Satisfying and Retaining Customers through Independent Service Representatives.
Steven P. BrownWynne W. ChinPublished in: Decis. Sci. (2004)
Keyphrases
- service providers
- customer satisfaction
- customer service
- service systems
- single server queue
- single server
- service quality
- call center
- web services
- customer support
- service times
- poisson arrivals
- marketing strategies
- service oriented
- queue size
- product information
- queueing model
- heavy traffic
- service rates
- customer requirements
- steady state
- online stores
- queue length
- special case
- marketing campaigns
- information services
- data mining
- processor sharing
- queueing networks
- neural network