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A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty.

Magno QueirozAntão MouraJacques Philippe SauvéClaudio BartoliniMarianne Hickey
Published in: MEDES (2009)
Keyphrases
  • decision support
  • information systems
  • data mining
  • management system
  • knowledge management
  • evolutionary algorithm
  • decision support system