Using social media sentiment analysis to understand audiences: A new skill for technical communicators?
Mark McGuireConstance KampfPublished in: IPCC (2015)
Keyphrases
- sentiment analysis
- social media
- social media content
- public opinion
- opinion mining
- sentiment classification
- social networking
- user generated content
- sentence level
- text classification
- user generated
- multi aspect
- technical skills
- natural language processing
- collective classification
- online reviews
- online social networks
- social networks
- product features
- customer reviews
- sentiment lexicon
- feature selection
- product reviews
- expert systems