Extending value stream mapping through waste definition beyond customer perspective.

Mahvish Khurum Kai Petersen Tony Gorschek

Published in: J. Softw. Evol. Process. (2014)

Keyphrases

data streams
electronic commerce
real time
sliding window
customer knowledge
case study
customer service
neural network
knowledge base
viewpoint
purchase behavior
database
web services
customer satisfaction
stream processing
churn prediction