Diagnosing Service Success and Failure Incidents in the Consumer-to-Business Sharing Economy: A Case of Logistics Sharing.
Shiu-Li HuangYa-Jung LeePublished in: J. Glob. Inf. Manag. (2022)
Keyphrases
- information dissemination
- data mining
- sharing platform
- electronic commerce
- information systems
- telecommunications industry
- success or failure
- resource sharing
- service discovery
- data sharing
- service oriented
- knowledge sharing
- decision making
- information services
- service composition
- business models
- customer service
- information sharing
- return on investment
- business intelligence
- peer to peer