Korean Customer Service Associate Assist System Based on Machine Learning.
Nayoung YunHakjun LeeJiwon MoonKi-Baek LeePublished in: IRC (2019)
Keyphrases
- customer service
- machine learning
- customer satisfaction
- customer behavior
- inventory control
- machine learning algorithms
- computational intelligence
- information extraction
- machine learning methods
- feature selection
- natural language processing
- databases
- decision trees
- morphological analysis
- information systems
- learning algorithm
- call center
- customer support
- business strategy
- governmental organizations