Tracking How a Change in a Telecom Service Affects Its Customers Using Sentiment Analysis and Personality Insight.
Ammar AdlAbdelsadeq Khamis ElferganyPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2020)
Keyphrases
- sentiment analysis
- service providers
- opinion mining
- customer satisfaction
- customer service
- text classification
- sentiment classification
- sentence level
- single server
- marketing strategies
- online reviews
- text mining
- multi aspect
- web services
- service times
- product reviews
- natural language processing
- call center
- customer relationship management
- collective classification
- service quality
- machine learning
- product features
- knowledge base
- user generated
- steady state
- information extraction
- sentiment lexicon