A Conceptual Framework for Applying Visual Analytics to Operational Processes: with A Call Center Use Case.
Swee Chuan TanPublished in: EBEE (2019)
Keyphrases
- conceptual framework
- visual analytics
- call center
- visual analysis
- operational decisions
- data analysis
- interactive visualization
- knowledge discovery
- service level
- theoretical framework
- learning analytics
- service quality
- arrival rate
- conceptual model
- computer science
- object oriented
- agent technology
- web services
- artificial intelligence
- real world