Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services.
Gerrit TammRüdiger ZarnekowPublished in: Wirtschaftsinformatik (2005)
Keyphrases
- web services
- service delivery
- service providers
- service management
- service oriented
- end users
- service composition
- service selection
- web service composition
- semantic web services
- value added services
- service architecture
- service discovery
- semantic web technologies
- service oriented architecture
- business processes
- loosely coupled
- web applications
- service provision
- service oriented computing
- loose coupling
- cross organizational
- description languages
- virtual organisations
- web service discovery
- web services composition
- management system
- web environment
- service description
- web technologies