Login / Signup
Perceived service process in e-service delivery system: B2C online retailers performance ranking by TOPSIS.
Piyush Gupta
Amit Sachan
Vivek Mishra
Published in:
Int. J. Serv. Technol. Manag. (2024)
Keyphrases
</>
service delivery
service management
e government
service provision
life cycle
service quality
web services
service providers
electronic commerce
online services
databases
information systems
case study
end to end
customer satisfaction